The Importance of Filing Claims in a Timely Fashion
ONE OF the keys to having your insurance claims paid promptly is to file them in a timely manner.

Virtually all commercial insurance policies – from liability and workers’ compensation to property – require that a notice of claims be filed within a certain amount of time after an incident. Failing to do so can result in the insurer refusing to pay the claim.

Why a Business May File a Claim Late

An insured may not feel responsible for a slip and fall accident on their premises when it happens. They may instead wait to see if the insured sues, and that could be months later. This robs the insurer of doing its own investigation of the potential claim so it can better defend against it.
• An insured may feel that the damage their business suffered in a storm was negligible and not worth filing a claim over. They may fix it themselves and later find out that the damage was much more extensive than they originally thought.
• The insured may assume the claim will just “go away” and they wait thinking that if they file a claim their insurer will raise their rates.

Policy wording will vary among lines and insurers, but there commonalities:

For example:

Commercial general liability policies – These will often include a condition that the insured “must ensure that [its insurer is] notified as soon as practicable of an ‘occurrence’ or an offense which may result in a claim.”

It further requires the insured to “immediately record the specifics of the claim or ‘suit’,” and to “notify the insurer as soon as practicable” of a claim or suit brought against the insured.

Business auto policies – These typically include a condition stating that an insured must give its insurer “prompt notice of the ‘accident’ or ‘loss’,” and the insured should further “immediately send the insurer copies of any request, demand, order, notice, summons or legal paper.”

Why filing late is so bad

Failing to file a claim on time with the insurer not only violates the policy conditions, but it also robs the insurer of being able to conduct a thorough investigation and assessment.

And getting a late start on the investigation can drive the cost of that claim higher and increases the likelihood of litigation ensuing.

The worst mistake you can make is failing to notify your insurer of a lawsuit against your organization.

That could result in the insurer not being given time to answer the complaint in a timely manner, resulting in a default judgment against your firm.

Claims Tips

Report claims immediately after incidents occur.

  • Consider reporting incidents that you are not initially sure will result in a claim, like a customer slip and fall. The earlier the insurer is aware of an incident, the faster it can begin gathering evidence and talking to witnesses.
  • Familiarize yourself with your policy conditions and train your staff in how to identify events that could lead to a claim.
  • Notify your carrier immediately in the event your organization is sued.
  • Appoint someone in your firm as a point person to whom your staff would refer potential claims. They would also be responsible for reporting to management and to your insurer.
  • Check your umbrella and/or excess insurance policies to see if they include different notice requirements than what are on the primary insurance policy. Sometimes they differ even though an excess policy is tied to a primary policy.